SCHOOL POLICY

Payment

Tuition and fees must be paid in full at registration. Acceptable forms of payment are check, money order (payable to Brazil Ahead), or credit card (Visa, MasterCard & American Express). We regret that we cannot accept partial payments. A $50 fee is applied to any bounced checks. If an employer fails to pay the cost of a student's tuition fees and material Brazil Ahead will require the student to pay the tuition.

Cancellation, Transfers & Refunds

Refunds (less a 10% administration fee) will be issued only with a written notice at least 3 days prior to the first day of class. Withdrawals or requests for a refund may not be made by telephone. Please note that absence from class does not constitute notice of withdrawal. If, for some reason, the student is unable to continue attending the course after the first day of class, we will charge for the first day of class and refund the remaining credit by check. However, NO REFUND or CREDIT is available after the second day of class. Also, there are no refunds or credits for missed workshops. 

Transfers from one course to another or to private lessons must be done within the first two weeks of the same session, after which no credits will be issued. A $50 transfer fee will be applied.

Private and Semi-Private Lessons Schedule

Private and Semi-Private Lessons are scheduled according to students' and teachers’ availability. 

Should you decide to stop taking private classes, your remaining credits will be valid for 60 days after the last class (please provide us with a notice in writing). Brazil Ahead will make every effort to accommodate the resumption of classes; however, the school cannot guarantee that the same time slot will be available. If the student does not resume lessons within 60 days after the day of suspension, the student's balance will be forfeited.

Missed classes and rescheduling policy

All private classes can be rescheduled if you are unable to attend a class. Private students must email us at classes@brazil-ahead.com at least 24 hours before a class during business hours to notify us of a cancellation or schedule change.  Any cancellation made after that time will be deducted from your account as we must pay for the teacher's scheduled time. 

Group classes cannot be rescheduled. Because group classes must continue on a set schedule, you must make it to all classes. If you are unable to attend a class session, there will be no refund or credit for that class. In order for you to catch up, the teacher will fill you in by giving you the handout(s) from the missed session(s) and telling you what was discussed in class.

Make-up Classes

Students in a group class are entitled to 2 make-up classes, which will be taken in a different group (same level – subject to availability). Make-up classes must be taken before the end of the course in which the student is enrolled. Any extra make-up classes can be arranged for an additional fee of $60 per hour. Note that there is no credit for group classes should you decide to stop attending the class.  

Canceled classes

Occasionally, a class may be canceled due to an unforeseen emergency or instructor's illness. The instructor schedules make-up classes. 

Note: Brazil Ahead reserves the right to cancel classes, change rooms, and locations, and alter times, dates, instructors, and/or tuition without prior notification if necessary. We regret any inconvenience this may cause and will make every attempt to accommodate students.

Absences

Because we want to ensure students are making the most out of their classes, we like to keep track of their progress. Therefore, in case of two consecutive absences, we will call you to check if there is any problem with your schedule and make sure classes meet your expectations. If you miss three or more consecutive classes and are a private student, we will discuss holding the class on a different day or time to better accommodate your schedule.

Evaluation

As part of our evaluation process, we offer a final exam (written and spoken). Although not mandatory, we strongly advise you to take it so you can better keep track of your learning process. If your company, however, hired our service, your exam is mandatory.

Teacher Rotation

Brazil Ahead reserves the right to rotate instructors without prior notification if necessary.